Exchanges and returns

Exchanges

Unworn, unwashed items with their tags attached can be exchanged for another size or piece within 14 days of delivery. If the size you want is out of stock, you can choose store credit or a refund instead.

Refunds

Prefer your money back? Return an unworn item within 14 days. Once it reaches us and passes a check, we refund the item price by bank transfer or mobile wallet within 5 working days. Delivery charges are not refunded unless the item was faulty or wrong.

Damaged or wrong items

Tell us within 48 hours of delivery and send a photo of the item and the parcel. We replace it or refund it in full, including delivery, and arrange the collection at our cost.

What we cannot take back

Unstitched fabric that has been cut, altered or tailored items, and pieces bought in the final sale.

Return delivery

For an exchange or change-of-mind return, you send the item back at your cost; we pay to send the exchanged item to you.

Start a return or exchange

Message us on WhatsApp or email care@rangrez.devhelp.test with your order number, the item and the size you want. Please wait for our reply before sending anything back.